CUSTOMER CARE

FAULTS OR DISCREPANCIES

Should you receive an item in a faulty condition, please notify us at hello@ochregoods.com.au. Upon inspection, we will promptly take the necessary steps to either issue a refund or provide a replacement.

PACKAGING

All orders are shipped in plastic free, eco-friendly kraft mailers and envelopes, sealed with paper tape. Our shipping labels are biodegradable with the goal to create pieces that are low impact from start to finish. We care about the future of our planet and aim to contribute by reducing the consumption of plastics, water and using recycled materials.